Shipping and Returns
Trinket and Treasure, LLC aims to maintain the highest standards in every aspect of merchandise and delivery. All items are inspected thoroughly before being shipped.
Gift items may be returned for a refund within 10 days of receiving the order.?Original condition, packaging and receipt are required.?Wedding favors that have been wrapped and personalized, closeout and food items, and any Special Order items cannot be returned.?Items returned after 10 days will incur a 25% restocking fee.?No returns after 30 days.
Should you need to return any item please refer to the following procedure. Failure to adhere to this procedure will slow down your return. Items may only be returned in their original condition and packaging, unworn and unused and your original receipt will be required. Please allow up to 10 working days for Returns to be processed and refunds credited. This may take longer if goods are returned without first obtaining a Returns number.
Register your Return request
To return item(s) email us at email@example.com with subject heading 'Returns request' with the following information:
- Your Order number
- Item(s) description
- Item(s) reference number
- Detailed reason for return
- Item description and reference number of alternative required
- Additional information relevant to your returns request
Claims that meet our Returns Policy will be issued a returns number by email.
Once you have received your personal return number you must include this return number along with your original invoice with the merchandise you are returning.
Please securely wrap items to be returned, ensuring all required documents are enclosed.
Returns must be sent by registered post.
In the unlikely event that any goods prove to be faulty, please follow the above procedure. All postage costs will be returned to you upon receipt of the goods and a replacement item will be sent. If a replacement is not appropriate, the full price paid will be refunded to you including all postage paid. Please note that all returns will be inspected and all items found to contain no faults or showing signs of tampering will be returned to you at your own expense and no monies will be returned.
In the event of non-faulty returns, the cost of returning the original package to us must be borne by you. If a replacement is required, on the first return, postage and packaging will be paid by Trinket and Treasure, LLC. On any further returns, from the same order, all postage charges must be borne by the customer. Where there is no appropriate replacement, a refund may be issued. No postage payments will be refunded for non-faulty items.
All returns must be unused and unopened, unless faulty. Any clothing must be unworn and unwashed, still in its original condition and packaging. Please be advised that issuing of a returns number is not acceptance of the return, and all goods will be reassessed upon receipt.
We charge "real-world" shipping fees which are based on a combination of how many items purchased, the weight of the products, dimensions of the package, and destination. Shipping fees includes shipping, packaging materials and labor. It can be expensive depending on your location. Please use the shopping cart to determine availability of product and the shipping charges to your location by entering your full mailing address during the checkout phase. You do not need to provide a credit card unless you decide to actually place the order.
We are not responsible for misdirected packages if you provide the wrong address information. Please review the shipping address you have provided during checkout to be sure it is accurate. Please include apartment and suite numbers when applicable.